Contact
Write to us.
One address, and a person reads it. Ask what a module does, whether Luuqo fits the way your business actually runs, or what went wrong on a screen — before you open an account or after.
The address.
This is the only way in from outside an account, and it is the same address the app itself sends to, so it reaches the same people. Write in Malay or English — either is read.
We do not publish a response time, and we would rather say so than promise one we have not measured yet. There is no phone line and no WhatsApp number to give you: neither exists yet, and a number nobody answers is worse than none.
What to put in it.
None of this is required — it is what turns two days of questions into one answer.
- What the business sells, and roughly how big it is. A stall and a shop with three branches get different advice.
- What you are trying to stop doing by hand. That is usually a better guide to the right module than the module names are.
- Which modules you have already read about on this site, if any.
- If something went wrong: which module, which screen, what you expected, and what happened instead.
- A screenshot, if the screen shows it better than a sentence can.
- Your business name as it is spelt in Luuqo, if you already have an account.
After you send it
What happens next.
There is no ticket queue on this side of the account and no automatic reply. The message is read and answered by the people who build Luuqo.
Nothing else is needed. We have no other way to reach you, and we will not ask for a password — nobody at Luuqo can read yours.
Writing to us does not open an account, start a subscription or put you on a mailing list. An account is opened by you, at app.luuqo.com, and payment only appears when you buy a module.
Already have an account?
Then the support screen inside it is the faster route: the ticket arrives with your business attached, so nobody has to ask which Luuqo you are. It is on every account and at no extra cost.
Locked out of an account you do have? Email is the right route — say which business it is and we will take it from there.